Bonjour,

quand je veux arrêter mon ordi, ou le redémarrer ou le mettre en veille, je tombe sur l'écran bleu et il redémarre.

Du coup, je ne peux plus finaliser les mises à jour de sécurité et je dois l'arrêter de force à chaque fois !

merci d'avance

François

bonjour

http://www.commentcamarche.net/download/telecharger-34083611-whocrashed-free-home-edition

bonjour et merci.

j'ai fait tout comme on m'a dit, j'un un beau rapport et il semble qu'il y ait un problème avec :

153 crash dumps have been found and analyzed. Only 15 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

btkrnl.sys (Bluetooth Bus Enumerator, Broadcom Corporation.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

que faire ?